Shipping and Delivery
Domestic Shipping
Carrier
Sagawa Express (We may use an alternative shipping method depending on the circumstances.)
Shipping Lead Time
Within 3 business days (excluding Saturdays, Sundays, and public holidays)
Shipping Fees
- Hokkaido, Honshu, Shikoku, Kyushu ※Free shipping on orders over 30,000 JPY
- 880 JPY
- Okinawa ※We do not ship to remote islands.
- 1,500 JPY
Shipping Restrictions
We do not ship to the following:
- Freight forwarding services
- Schools
- Hospitals
- Hotels
- Other temporary residences
※We reserve the right to cancel orders if we suspect fraudulent activity.
International Shipping
Shipping Lead Time
Within 3 business days (excluding Saturdays, Sundays, and public holidays)
Carrier
EMS or DHL
Shipping Fees and Delivery Estimates
| Zone | Country/Region | EMS Fee | DHL Fee | EMS Days | DHL Days |
|---|---|---|---|---|---|
| 1 | South Korea, Taiwan, China, Hong Kong | 3,000 JPY | 6,000 JPY | 3–7 days | 2–4 days |
| 2 | Oceania, Singapore, Malaysia, etc. | 5,000 JPY | 7,000 JPY | 3–10 days | 2–4 days |
| 3 | Europe, Canada, etc. | 6,000 JPY | 10,000 JPY | 5–15 days | 2–7 days |
| 4 | United States (including islands) | - | 10,000 JPY | - | 2–5 days |
Notes
- Customs duties are not included in the shipping fee or the total order amount.
- Cancellations are not accepted for international orders.
- We do not ship to freight forwarding companies.
- Shipping to the United States is available via DHL only.
- EMS service may not be available for certain regions.
Payment Methods
Domestic Shipping
Credit Card
Visa, MasterCard, American Express
Digital / Mobile Payments
| Shop Pay | Apple Pay |
| Google Pay | PayPay |
Deferred / Other Payments
| Deferred Payment (Paidy) | |
| Pay-Easy | |
| Convenience Store Payment ※1 | Fee: 220 JPY |
International Shipping
| Credit Card (Visa, MasterCard, American Express) |
| Shop Pay / Apple Pay / Google Pay |
Receipt Issuance
How to Request
- We can issue handwritten receipts or PDF data.
- For handwritten: Please select this option in the cart during checkout; it will be included with your shipment.
- For post-purchase requests: We will send the PDF data via email.
Special Cases
Convenience Store PaymentsThe payment receipt issued at the store serves as your official receipt. If you require a receipt issued by our company, you must mail the original store receipt to us.
Contact Us
If you have any questions regarding shipping or payments, please feel free to contact our customer support team.
Email: support@stillife-official.com