Returns and Exchanges

Basic Conditions

Service Area

Services are limited to domestic orders only. We cannot accept returns or exchanges for orders placed from overseas.

Shipping Fees

  • Shipping costs for returns and exchanges are the responsibility of the customer.
  • If items are returned via cash-on-delivery (shipping fees collect), the shipping amount will be deducted from your refund.

Terms and Conditions for Returns/Exchanges

Deadlines

Please submit a request via the return form within 48 hours of the "Delivery Completed" status.

Items must be shipped back within 3 days of receiving our approval email.

Product Condition

Items must meet all of the following conditions:

  • Unused, unwashed, unaltered (e.g., hemmed), and undamaged.
  • Free of any odors from perfume, cosmetics, or tobacco.
  • All tags, instruction manuals, boxes, brand bags, and accompanying documents must be in the same condition as when delivered.

Non-Returnable/Non-Exchangeable Items

  • Specific brand items.
  • Items purchased at sale prices or using coupons/discounts (excluding point redemptions).

Other Restrictions

  • As a general rule, we only accept one exchange per order.
  • If a customer repeatedly returns items, we may refuse future orders.
  • Requests made without prior notification or after the deadline will not be accepted.

Exchange Policy

  • Items may be exchanged for products of equal or greater value.
  • Size exchanges are subject to stock availability.

Return Procedure

  1. Request via return formPlease submit your return request through the return form.
  2. Receive return addressWe will email you the return shipping address.
  3. Ship the itemPack the item and ship it to the provided address via prepaid shipping.
  4. Inspection and verificationOnce received, we will verify that the item complies with our return policy.
  5. Notification and refundUpon confirmation, we will notify you and process your refund.

Exchange Procedure

  1. Request via return formWhen submitting your return form, please specify the desired size (or product of equal or greater value).
  2. Check stock and receive addressWe will email you regarding stock availability and the return shipping address.
  3. Ship the itemPack the item and ship it to the provided address via prepaid shipping.
  4. Shipping of exchange itemAfter inspecting your returned item, we will ship the exchange item via cash-on-delivery (shipping fees collect).

Refunds

Credit Card Payments

  • The original credit card transaction will be canceled.
  • The timing of the refund depends on your credit card issuer.

Other Payment Methods

Instructions will be provided separately at the time of refund.

Order Cancellations

  • As a rule, we do not accept cancellations once an order has been placed.
  • If an order is returned due to refusal of delivery or long-term absence, we may refuse future orders.
  • We reserve the right to refuse orders if we determine the customer is the same person, even if the name, address, or phone number differ.

Defective Items

In the unlikely event that you receive a defective product, please follow these steps:

  • Contact us within 3 days of arrival via the return form or email.
  • Please attach photos of the defect.
  • We will cover the return shipping costs.
  • A full refund of the amount paid will be issued.

Contact Information

If you have any questions regarding returns or exchanges, please feel free to contact our customer support.

Email: support@stillife-official.com